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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Sales Order tab greyed...
Finance | Project Operations, Human Resources, ...
Suggested answer

Sales Order tab greyed out in Accounts Receivable, unable to to proceed

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Posted on by MaherS 25

Sales Order tab greyed out in Accounts Receivable, unable to to proceed to assign Direct Delivery > Receive > Invoice    AX-image.pdf

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  • Ramit Paul Profile Picture
    Ramit Paul 22,797 Most Valuable Professional on at
    RE: Sales Order tab greyed out in Accounts Receivable, unable to to proceed

    Hi,

    Is this can be viewed by your sys admin role?

  • MaherS Profile Picture
    MaherS 25 on at
    RE: Sales Order tab greyed out in Accounts Receivable, unable to to proceed

    I have all roles

  • Ramit Paul Profile Picture
    Ramit Paul 22,797 Most Valuable Professional on at
    RE: Sales Order tab greyed out in Accounts Receivable, unable to to proceed

    Then, can you confirm if you any customization active in Sales module which doesnt allow to create any SO?

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Sales Order tab greyed out in Accounts Receivable, unable to to proceed

    Hi MaherS,

    Are you aware of any system modifications that might be responsible for the system behavior that you experience?

    Some additional information that you could possibly share e.g. about your usual / standard SO process would help.

    Best regards,

    Ludwig

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