Last Friday users reported missing label for Documents and obstructed/truncated views for Activities and Description open text field. Users are still able to add Activities, but once the window is closed, they are unable to view the information. The Description, an open text field is truncated, but the scroll bar still works. The label for Documents disappeared, which is linked to a SharePoint site to upload documents.
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Hello SunnyinSD,
There seems to have been some hotfixes released by IE for some recent version of Windows, which seems to address this issue.
Based on the version of your OS you can download and install these patches to fix the issue at hand.
Windows 10
(OS version OS Version 14393.X):
support.microsoft.com/.../4016635
(OS Version 10586.X)
support.microsoft.com/.../4016636
(OS Version 10240.X)
support.microsoft.com/.../4016637
IE11 on Windows 8.1, 7 SP1, Server 2008 R2 and Server 2012 R2
support.microsoft.com/.../4016446
HTH
David, that's what we suspected. Can you send me a direct link to the thread, can't seem to find it.
thanks!
Hello Suunyin SD,
There was an issue with a couple of recent updates which has been caused display issue in CRM.
heres a link to a thread discussing it:
community.dynamics.com/.../230126
There are a couple of workarounds discussed in the thread, each with a its own problems.
What we did to get around it was uninstall the updates causing the issue (KB4012215 & KB4012204) there are possibly more causing the issue, depends on the users OS.
Hope this helps you.
regards,
David Levins
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