Unable to Access EP content despite of having created users for it

(0) Share

Report

Posted on by MBrown1185

2,710

Hi all,

I'm trying to get the pre-release setup of AX 2012 working. I've managed to get AX client working by now. But am stuck with EP. Whenever I try to access EP, it displays the below error:

"You cannot view data on this page because you are not a registered user in Microsoft Dynamics AX.Contact your Microsoft Dynamics AX administrator."

While opening the URL, I was logged in as Administrator.

While troubleshooting the issue, I found the site was not registered with AX. So registered the site on AX in the form System Administration > Setup > Enterprise Portal > Websites.

Even after doing that, I receive the same message. Finally, I tried to create a new website. But then, it shows the error " Server was unable to process request. ---> No .NET Business Connector session could be found." and prevents creation of Web Site.

I have verified that in the configuration for BC Proxy access, Port number and instance name are correctly specified.

Can anybody help me with this?

Thanks,

Michael

*This post is locked for comments

I have the same question (0)

All responses (35)

Answers (1)

Suggested answer

Joris dG 17,775 on at

Like (0)

Report

Remember there are two users involved. The IIS application pool identity of the EP site, which needs to match the Business Connector Proxy system account (System Administration > Setup > System > System Service Accounts) is one, the second is the user you use to log into EP with, who needs to be an AX user.

Was this reply helpful? Yes No
Suggested answer

James Brotherton on at

Like (0)

Report

Hi Michael

I'd be happy to help you with this issue. Can you tell me how you created the site? Did you deploy EP using Setup and then create an additional site using SharePoint Central Administration? Or are you having trouble viewing content in the default site created by Setup?

FYI: EP content is now available on TechNet. You might find the following sections helpful:

Enterprise Portal and Role Centers (parent node):

technet.microsoft.com/.../gg751374.aspx

Install Enterprise Portal (EP):

technet.microsoft.com/.../gg731916.aspx

Create an Enterprise Portal site:

technet.microsoft.com/.../dd362092.aspx

If you have further questions/issues, you can send me email: jbrother@microsoft.com

Was this reply helpful? Yes No
AXT 1,699 on at

Like (0)

Report

Hi Michael,

I'm interested how you finally resolved the issue. I followed the the instruction in technet without success

EP works for local Domain users, but for users, login from a trusted domain (two-way) i get the following error message:

You cannot view data on this page because you are not a registered user in Microsoft Dynamics AX. Contact your Microsoft Dynamics AX administrator.

@SYS109948

User is registered user in AX, client login works. User is granted access in EP (Site Permissions). Can you help me with this?

Thanks,

Martin

Was this reply helpful? Yes No
James Brotherton on at

Like (0)

Report

Hi Martin,

The issue you describe is a bug (a regression in fact). The EP team is working on an update now. I will post here when the hotfix is available. Thanks

-Jim Brotherton

Was this reply helpful? Yes No
Paul Heisterkamp 1,155 on at

Like (0)

Report

Hi James,

I get the same error in EP when I use an user account from a trusted domain for the login.

The scenario is, that the EP, the AOS and the AX Database is in the domain called axdev.contoso and the account, I would like to use for the login is an account from the domain contoso.local

The domain axdev.contoso trusts the domain contoso.local

The user (from the domain contoso.local) I would like to use for login is registerd in the AX Database and on the sharepoint site.

When I use an user from the domain axdev.contoso everthing works fine.

I had installed the AX 2012 with the comulativ update 2 included.

Is the hotfix you mentioned already released? Or do you have an workaround?

Thanks,

Paul

Was this reply helpful? Yes No
James Brotherton on at

Like (0)

Report

Hi Paul,

I spoke with one of our support engineers about this issue, and she said that their testing of the issue showed that the problem existed outside of AX (which means no hotfix is required).

Regarding the issue you are experiencing, what errors are shown in the Event Log when you try to access as the user from the contoso.local domain? Also, just to verify...did you use the following topic to help you setup/configure this scenario: technet.microsoft.com/.../dd361998.aspx

Thanks,

-Jim

Was this reply helpful? Yes No
Paul Heisterkamp 1,155 on at

Like (0)

Report

Hi Jim,

first thank you for your fast answer.

The scenario, I use is not the scenario that is used in the article from the technet.

My scenario is the following:

The domain axdev.contoso includes the servers for the AOS, the SQL-Server and the IIS Server with Enterprise Portal.

The domain axdev.contoso is in a one-way trusts to the domain contoso.local.

So related to the technet-article: all AX-Components are in the "Permeter network" and only the user, that can not login is from the "Internal network"

The "Dynamics .NET Business Connector" is correctly installed on the IIS-Server, because users from the domain xdev.contoso are able to login without any error.

When I want to access Enterprise Portal from the IIS Server via the Internet Explorer as the user CONTOSO.LOCAL\PAUL the following Errors are displayed in the eventlog:

1. Error
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The description for Event ID 110 from source Dynamics .NET Business Connector 6.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

6.0:
Unable to connect to an Application Object Server. A company name or server name may not be specified correctly in the client configuration, or the server specified may not be available.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

2. Error
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The description for Event ID 110 from source Dynamics .NET Business Connector 6.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

6.0:
Unable to CreateBusinessConnectorSession.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

3. Error
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The description for Event ID 110 from source Dynamics .NET Business Connector 6.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

6.0:
Logon error : Unable to log on to Microsoft Dynamics AX.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

4. Error
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The log on attempt to the server from user CONTOSO.LOCAL\PAUL failed, when using Dynamics Adapter LogonAs from process w3wp and thread id 16.

Microsoft.Dynamics.AX.ManagedInterop.LogonFailedException
   at Microsoft.Dynamics.AX.ManagedInterop.Session.LogonAs(String user, String domain, NetworkCredential bcProxyCredentials, String company, String language, String objectServer, String configuration)
   at Microsoft.Dynamics.Framework.BusinessConnector.Session.DynamicsAdapter.LogonAs(String user, String domain, NetworkCredential bcProxyCredentials, String company, String language, String objectServer, String configuration)

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

5. Error
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

You cannot view data on this page because you are not a registered user in Microsoft Dynamics AX. Contact your Microsoft Dynamics AX administrator.

Microsoft.Dynamics.AX.ManagedInterop

   at Microsoft.Dynamics.AX.ManagedInterop.Session.LogonAs(String user, String domain, NetworkCredential bcProxyCredentials, String company, String language, String objectServer, String configuration)
   at Microsoft.Dynamics.Framework.BusinessConnector.Session.DynamicsAdapter.LogonAs(String user, String domain, NetworkCredential bcProxyCredentials, String company, String language, String objectServer, String configuration)
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Regards,
Paul

Was this reply helpful? Yes No
Kurt Mekelburg on at

Like (0)

Report

Hello,

i have the same problem with EP. At Server side i have access to EP (RoleCenter); at AX Client side (Workstation) i get the message: You can not view data on this page because you are not a registered user ...

There are any solution in the meantime ?

Thanks

Kurt

Was this reply helpful? Yes No
James Brotherton on at

Like (0)

Report

Hi All,

Paul...I heard back from the support engineer regarding your issue. She says "Yes error 5 and 6 was what I was looking for.

I would check his AOS account. My hunch is the AOS account is either network service or an account from AxDEV.Contoso domain – so this account does not have rights to see contoso.local.

He will have to change his AOS account to use an domain account from contoso.local (since this domain can see both contoso.local and AxDev.Contoso but AXDev.contoso only knows about AxDev.Contoso)"

You can change the AOS service account using a script, as described here: blogs.msdn.com/.../steps-to-change-the-aos-service-account-in-microsoft-dynamics-ax-2012.aspx

I hope that helps.

-Jim

Was this reply helpful? Yes No
Paul Heisterkamp 1,155 on at

Like (0)

Report

Hi Jim,

your answer makes sense, but after I changed the account of the AOS to an account of the domain contoso.local, there is still an error.

The RoleCenter shows the NEW error "Application Object Server (AOS) has terminated your session due to server issues. Please try again. ".

In the event log the following errors are displayed in the eventlog:

1. Error

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The description for Event ID 110 from source Dynamics .NET Business Connector 6.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

6.0:

Unable to InitializeSession.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

2. Error

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The description for Event ID 110 from source Dynamics .NET Business Connector 6.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

6.0:

Unable to CreateBusinessConnectorSession.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

3. Error

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The log on attempt to the server from user CONTOSO.LOCAL\PAUL failed, when using Dynamics Adapter LogonAs from process w3wp and thread id 24.

The server terminated the session.

Microsoft.Dynamics.AX.ManagedInterop.SessionTerminatedException

at Microsoft.Dynamics.AX.ManagedInterop.Session.LogonAs(String user, String domain, NetworkCredential bcProxyCredentials, String company, String language, String objectServer, String configuration)

at Microsoft.Dynamics.Framework.BusinessConnector.Session.DynamicsAdapter.LogonAs(String user, String domain, NetworkCredential bcProxyCredentials, String company, String language, String objectServer, String configuration)

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

4. Error

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Application Object Server (AOS) has terminated your session due to server issues. Please try again.

The server terminated the session.

Microsoft.Dynamics.AX.ManagedInterop

at Microsoft.Dynamics.AX.ManagedInterop.Session.LogonAs(String user, String domain, NetworkCredential bcProxyCredentials, String company, String language, String objectServer, String configuration)

at Microsoft.Dynamics.Framework.BusinessConnector.Session.DynamicsAdapter.LogonAs(String user, String domain, NetworkCredential bcProxyCredentials, String company, String language, String objectServer, String configuration)

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Regards,

Paul

Was this reply helpful? Yes No