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Microsoft Dynamics AX (Archived)

Fraud - see reason for order hold

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Posted on by MWAT

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Hi,

When setting up fraud rules in AX 2012 R3 retail / call center, AX can put orders on hold automatically if criterias are met.

Does anyone know how I can see which of all my rules that caused the order hold (preferrably from the order hold form)?

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P Jackson 1,614 on at

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Hi

Try viewing the Order holds via the option on the sales order tab of the header. Then against whichever Hold reason you see, there is a Fraud details section on the right hand side. Perhaps that will show you which Fraud rule has applied the Hold.

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MWAT 955 on at

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Hi and thanks,

I have been reviewing this form but I was really hoping for more, like which rules were hit in the fraud check, for the user to more easily take proper action.

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