getting multiple mails for the same purchase order approval in a workflow ax2009. how do i rectify it?

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Posted on by Monis

Many of the workflows recently are coming through different times for the same item … sometimes up to 4 times for the same.
Of course I try to only approve 1 time but sometimes I will approve the same multiple times. Can you please confirm that this is captured by the system? Don’t want to have more approved records of the same in the system … and how to rectify the issue so i get only one mail for a single workflow...

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Monis 40 on at

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RE: getting multiple mails for the same purchase order approval in a workflow ax2009. how do i rectify it?

Dear André,

I really appreciate your response and i believe third point is valid in my case as every duplicate po approval request is from different user.

thanks again for your guidance.

Best Regards,

Monis Saeed.
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André Arnaud de Cal... 291,391 Super User 2024 Season 2 on at

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RE: getting multiple mails for the same purchase order approval in a workflow ax2009. how do i rectify it?

Hi Monis,

There can be various reasons for this.

1) There is a recent copy of the production database applied on non-production environments which is also sending out the emails.

2) Line item workflow is a workflow per line. Are you using line item workflows?

3) A user could have submitted more than one instance. (Click Submit; leave dialog open; click submit again; confirm both. Then there are two instances for the same document.)

4) Customizations

Please verify which option may applt to you. Specify more background information if you need more help.