web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Unanswered

COM error in capacity utilization, graphical

(0) ShareShare
ReportReport
Posted on by

Hello 

In the basic settings in Dynamics AX 2009, I get an error message when opening the following query "Queries > Resources > Capacity utilization, graphical".

Error message: Method 'clearData' in COM object of class '_Chart' has returned error code 0x80020010 (<unknown>), meaning <unknown>.

I've tried with another laptop (same type and same account), no error message and opens the capacity utilization, graphically without problems.

If I show "More settings" in the error message, then comes the following address: INFOLOG://1376

Thank you very much!

________________________________________________________________________________________________________________________________________________

Auf Deutsch / in german

Hallo Zusammen

In den Grundeinstellungen im Dynamics AX 2009 bekomme ich beim Öffnen folgender Abfrage "Abfragen > Ressourcen > Kapazitätsauslastung, grafisch" eine Fehlermeldung.

Fehlermeldung: Methode 'clearData' im COM-Objekt der Klasse '_Chart' hat Fehlercode 0x80020010 (<unbekannt>) zurückgegeben, das bedeutet: <unbekannt>.

pastedimage1658300755514v1.png

Ich habe mit einem weiteren Laptop (gleicher Typ und gleicher Account), keine Fehlermeldung und kann die Kapazitätsauslastung, grafisch ohne Probleme öffnen.

Wenn ich bei der Fehlermeldung "Weitere Einstellungen" anzeige, dann kommt folgende Adresse: INFOLOG://1376

Vielen Dank!

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    301,035 Super User 2025 Season 2 on at

    Hi,

    It might be related to the Windows version or some client controls (dll, ocx) which are not present or has a wrong version. A developer would be able to check what exact control is called and probably also which version would be required.

  • Community Member Profile Picture
    on at

    Hi André

    Thanks for your reply!

    I have two identical laptops with the same version of Windows (Win10 Pro, 10.0.19042 Build 19042) and on one laptop it works and on the other this error message appears.

    But I still do not understand why after reinstalling the OS and software, it still doesn't work. I have the same version of Dynamics AX 2009 installed on both.

    I also copied the installation directory and replaced the dll files. Without success.

    kind regards

  • André Arnaud de Calavon Profile Picture
    301,035 Super User 2025 Season 2 on at

    Apologies for a late reply. Have you solved the issue in the meantime? If not, try to contact a developer (as mentioned above) as I'm not aware which exact dlls or components are used and if they are really the same on both laptops.  

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Martin Dráb Profile Picture

Martin Dráb 584 Most Valuable Professional

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 499 Super User 2025 Season 2

#3
Sohaib Cheema Profile Picture

Sohaib Cheema 254 User Group Leader

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans