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We have an issue with the project timesheet app and just hoped that someone on here may have come across this or have a solution.
We use the timesheet app and have simple approval workflow on timesheets, this work well most of the time, but we have an issue when the timesheet is rejected/returned. Some of our user don't need access to D365 other than for timesheets and use solely use the app but the issue is that the when a timesheet is returned it doesn't return to the App.
Hi Scott,
I just tested with and without the batch approval flow setup ON, and it worked as expected. Not sure if that is the culprit, but you can open that Flow and see if it ran and if it did, what steps it took.
Also, check for any other Flow that might be running against that table (Open the table inside the solution, click on Advanced> then Show Dependencies and see if you can see any Object Type that equals Process. It should show the batch at least but if it shows another one you will know its name to search for it). In the meantime, open a ticket with Microsoft in case you haven't, and provide as much detail as possible on your tests and the behavior to speed things up with them.
I hope this helps! Share with us the fix when you find it.
Please, mark this as answered when you can.
Thanks,
Juan Simon
Thanks for the reply. To answer the questions you posed:
Yes it seems to happen to all users.
They are using the app on their phones and it doesn't happen on the webpage. We do have a batch approval on, but that runs at midday each day and shouldn't affect these timesheets as they haven't been approve.
I'm not aware of any customisation that has been done to the entities for timesheets.
I've looked at the Views and it did not show returned records by default, but changing this doesn't seem to have fixed it.
I've done a little more testing and found that the returned timesheet does appear on the app briefly with the return comment visible, but once you close the app and open it again, it's gone. It does seem to suggest some sort of automatic process, but I can't imagine what it is.
Hi Scott,
Hope you are well!
Hard to detect without seeing it, but I can say I never had this issue before.
-Does that happen with all users or just some?
-Are they using the Mobile app on a phone or tablet? Does it happen there only?
-Check if it shows the returned Time entry overnight? If it does, it could be that the batch approval is on and if that is the case the system only processes these overnight.
-If you customized something on top of the OOTB Time Entry/Approval tables and process, that could be conflicting it with the logic and causing this.
-Check if the View (My Weekly Time Entries) was modified (like a filter) that does not display these records.
Hope this helps.
Please, mark this as answered.
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