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Hello,
We have quite a few customers who never receive our email replies from within D365 queues. If we email them from Outlook it's fine. For others is works fine so it's not a global issue.
Any suggestions on things to check?
Many thanks
Hi GazzR,
You can check status of these email activities in the email view:
If the status reason is waiting to be sent, it means the email was not sent successfully.
You can refer the following links to check:
https://heidster12.wordpress.com/tag/this-message-has-not-yet-been-submitted-for-delivery/
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