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Issues with email deliverability

Posted on by 129

Hello,

We have quite a few customers who never receive our email replies from within D365 queues. If we email them from Outlook it's fine. For others is works fine so it's not a global issue. 

Any suggestions on things to check? 

Many thanks

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Issues with email deliverability

    Hi GazzR,

    You can check status of these email activities in the email view:

    pastedimage1661935173817v1.png

    If the status reason is waiting to be sent, it means the email was not sent successfully.

    You can refer the following links to check:

    https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/why-email-message-sent-have-pending-send-status?view=op-9-1 

    https://heidster12.wordpress.com/tag/this-message-has-not-yet-been-submitted-for-delivery/ 

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