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Issues with email deliverability

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Posted on by GazzR

140

Hello,

We have quite a few customers who never receive our email replies from within D365 queues. If we email them from Outlook it's fine. For others is works fine so it's not a global issue.

Any suggestions on things to check?

Many thanks

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RE: Issues with email deliverability

Hi GazzR,

You can check status of these email activities in the email view:

If the status reason is waiting to be sent, it means the email was not sent successfully.

You can refer the following links to check:

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/why-email-message-sent-have-pending-send-status?view=op-9-1

https://heidster12.wordpress.com/tag/this-message-has-not-yet-been-submitted-for-delivery/

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