Notifications
Announcements
No record found.
I am just looking for a little bit of guidance here. I cannot find anything and am receiving no error messages.
We upgraded our client from 18.4.1384 to 18.5.1596. After they upgraded, they tried to email and got the word template was missing error. I logged in and saw that all of their old word templates were missing. I uploaded and applied them. They were able to print the correct report. They then tried to email. They have MFA and use Office 365. This was working before the upgrade. We have them setup in the azure portal and all the information entered into GP (the App ID). When they print, they have GP and Outlook open. GP says it is generating the email and then the box disappears. No error message. Nothing ever appears in outlook. I tried running the dex sql log but don't see anything glaring in it. Any ideas or things to test?
Keep the "Report Processing Status" Window open while sending email and see if it shows any errors for the Template processing.
From GP Menu, go to: Microsoft Dynamics GP >> Report Processing Status
if you are using "Exchange" Server Type, You can also check the "Sent" Folder in the Outlook online in Web Browser for that email account instead of just in local Outlook Client, this is just to make sure the email profile used in GP is not different than what is setup in the Outlook client.
I pulled up the Report Processing Status window. It very quickly goes to Complete and then disappears.
I checked the web browser for the email account and nothing appears there either. I've also tried sending a couple of tests to myself (this has worked in the past for testing) and nothing came through. Its like it completely processes in GP but then nothing ever makes it to the outlook side.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Martin Dráb 646 Most Valuable Professional
André Arnaud de Cal... 529 Super User 2025 Season 2
Sohaib Cheema 285 User Group Leader
