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Service | Customer Service, Contact Center, Fie...
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Mobile offline profile imported via managed solution not reflecting new changes

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Posted on by 196

Hello All,

I am trying to move an updated Mobile offline profile from my Dev environment to Test environment via managed solution.  However, after importing the solution on the Test environment, the changes I made on Dev environment was not getting reflected on the Test environment.  The mobile profile already existed in both the environments.  

I saw there was an unmanaged layer on the mobile offline profile on the Test environment and tried to remove the unmanaged layer, but got the below error.

Mobile-Offline-Unsupported-Remove-Customizations.jpg

Can you please suggest me what options do I have to move the updates to my mobile offline profile to the Test environment without the ability to remove the unmanaged layer?

Offline-profile-solution-layer.jpg

Regards,

Palani K.B.

I have the same question (0)
  • Thomas David Dayman Profile Picture
    11,323 on at

    I have expereinced the same thing as well. Is it possible to delete the Offline profile in the target environment and reimport the managed solution again?

  • Palani Profile Picture
    196 on at

    Hi Thomas,

    Thank you for your response.  I am not sure if deleting the profile is an option.  There is a dependency on the model drive app which is part of another managed solution.  I will try to check and get back if I can delete the profile and if that fixes the issue.

    Regards,

    Palani K.B.

  • Gabriel Dias Junckes Profile Picture
    2,428 on at

    Hi Palani.

    What is in the unmanaged layer? Can you see what the attribute it is overwriting is?

    Most of the time, I had an issue that was no reflecting in the target environment. Instead, it was related to the unmanaged layers.

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