Case Resolving Count

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Posted on by Hamza Shams

Hello,

I wanted to know that if I resolve any case on the customer service portal of Dynamics 365. An auto-generated email is sent to the customer. If the customer replies back to the case, it reopens the case. If I solve the same case again. So, the count will be 1 or 2?

Thank you

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Bipin D365 28,964 Super User 2024 Season 1 on at

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RE: Case Resolving Count

Hi,

Count of the case record will be one since you are reopening an existing case and closing the same case record again.