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Customer Insights - Journeys forum

Web tracking: How contact becomes a "known contact"?

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Posted on by

Hi,

As per the below article web visits and clicks are shown under Contact Insights once contacts becomes a KNOWN CONTACT.

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/insights#contact-insights

What are the exact methods how contact becomes a known contact in Dynamics for Marketing?

Meaning, what are the actions contact needs to take exactly, to become a known contact?

Many thanks for your comments in advance!

Best regards,

Tiina

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  • Suggested answer
    Christian Abeln Profile Picture
    Microsoft Employee on at

    Hello Tiina,

    an 'unknown visitor' of a marketing page is tracked and the visit recorded, but it could not be associated to an existing contact. This happens if there is not visitor cookie on the visitors device that would allow this association.

    As soon as this visitor though submits a marketing form through a landing page, then the submission will try to match the visitor to an existing contact based on the matching strategy. Now the previously anonymous visits will be attached to a previously known contact.

    If the contact matching did not identify an existing contact, then a new contact / lead will be created, and the anonymous visitor move into the known contact though this path.

  • makova Profile Picture
    310 on at

    Hi Tiina,

    You may also find details described in this documentation article: docs.microsoft.com/.../register-engagement  

    As contact de-anonymization relies on cookies this article might help you to gt more information about how we handle cookies for visitors identification and tracking:  docs.microsoft.com/.../cookies

    Best Regards

    Martin

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