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Dynamics CRM 365 V8.2 - Command Bar buttons got misaligned and its non-standard size

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Posted on by pliniofig 5

Dear collogues,

Since yesterday (1/27/2020) I am facing problems with Dynamics 365 v8.2 On Premise Command (Ribbon) Bar. When I access our organization with Microsoft Edge, Chrome or FireFox, the CRM loads the ribbon bar all misaligned with its buttons out of its normal size. Just Internet Explorer is working normal.

This problem happened without any update.

 pastedimage1611856767165v1.png

When I access using Interne Explorer. I got this:

pastedimage1611856914006v2.png

When I access with Edge, Chrome or FireFox, I got this:

pastedimage1611856971718v3.png

And it gets worst, the command bar is not loading the "Create Order" and "Revise" Buttons on Quote. I already checked JS error, but nothing so far. What Should I do to fix this problem? anyone knows?

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  • pliniofig Profile Picture
    pliniofig 5 on at
    RE: Dynamics CRM 365 V8.2 - Command Bar buttons got misaligned and its non-standard size

    Thanks Alex KaSi, was an excellent solution while Microsoft don't fix this issue on their side. Worked good for me.

  • Michael Kortas Profile Picture
    Michael Kortas 120 on at
    RE: Dynamics CRM 365 V8.2 - Command Bar buttons got misaligned and its non-standard size

    We are going to open a case at Microsoft Support. I'll keep you updated.

  • Suggested answer
    Adnan Jalees Profile Picture
    Adnan Jalees 455 User Group Leader on at
    RE: Dynamics CRM 365 V8.2 - Command Bar buttons got misaligned and its non-standard size

    Yes Michael, This issue was started reporting during end of January and Microsoft had released V9.0 Service Update 0.24 on January 12th.

    Hopefully Microsoft will include this fix within this or next month's service update release.  

    Thanks,

    Adnan

  • Michael Kortas Profile Picture
    Michael Kortas 120 on at
    RE: Dynamics CRM 365 V8.2 - Command Bar buttons got misaligned and its non-standard size

    We have seen this bug also in Version 9 at different customers even with Service Update 0.24.

  • Verified answer
    Flydancer Profile Picture
    Flydancer 1,332 on at
    RE: Dynamics CRM 365 V8.2 - Command Bar buttons got misaligned and its non-standard size

    Yes, this seems to be a bug since Chromium 88. To get a quick fix just search the following in your global.css.aspx on your CRM Server:

    ul.ms-crm-CommandBar-Menu

    {

    margin-top: 6px;

    margin-left: 10px;

    }

    and set both margins to 0px.

    Dont forget to backup the file before modifying ;)

  • Adnan Jalees Profile Picture
    Adnan Jalees 455 User Group Leader on at
    RE: Dynamics CRM 365 V8.2 - Command Bar buttons got misaligned and its non-standard size

    Hello, 

    it's started happening due to Chrome & Edge Chromium update to version 88. I experienced the similar situation & downgrade Chrome & Edge version until the issue is fixed by Microsoft or find any alternate way to resolve it. 

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,321 Most Valuable Professional on at
    RE: Dynamics CRM 365 V8.2 - Command Bar buttons got misaligned and its non-standard size

    Hello,

    I would recommend getting in touch with Microsoft and opening the support ticket but I believe the reply will be - use IE but anyway it worth a try.

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