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Session Id : ZZ92okJ/4QviBuL5WmDjNe
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Headline from role cen...
Small and medium business | Business Central, N...
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Headline from role center Sales Order Processor is not displayed in other company

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Posted on 28 Mar 2025 10:47:34 by SoeBlu 61
Hello dear forum community,
The following problem: The two headlines from page 1441 (see screenshots) are displayed in one company but not in two other companies on the same database - what could be the reason? Transaction data etc. is of course there.
Many thanks
 
Categories:
Dynamics 365 Business Central
headline1.png
headline2png.png
  • SoeBlu Profile Picture
    SoeBlu 61 on 31 Mar 2025 at 07:29:03
    Headline from role center Sales Order Processor is not displayed in other company
    Hello everyone, it's the same user / permission (super - me), the same database / environment, that's why the behavior is so strange.
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 79,743 Super User 2025 Season 1 on 30 Mar 2025 at 23:12:10
    Headline from role center Sales Order Processor is not displayed in other company
    Are these companies in the same environment?
    Is it the same user?
    There are many reasons for this, first of all, exclude permissions and third-party extensions.
     
    Thanks
    ZHU
  • gdrenteria Profile Picture
    gdrenteria 16,367 Most Valuable Professional on 30 Mar 2025 at 17:58:22
    Headline from role center Sales Order Processor is not displayed in other company
  • Ramesh Kumar Profile Picture
    Ramesh Kumar 1,991 on 29 Mar 2025 at 19:03:32
    Headline from role center Sales Order Processor is not displayed in other company
    Hi,
     
    To determine whether a user's Role Center page can be modified or if there is no data in other companies, you should debug the system. Since these messages are based on underlying data, it may be challenging to identify if they originate from different databases.
     
    Thanks
    Ramesh
     
    If this was helpful, please check the "Does this answer your question?" box and mark it as verified.
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 12,111 Super User 2025 Season 1 on 29 Mar 2025 at 06:07:04
    Headline from role center Sales Order Processor is not displayed in other company
    It could be due to missing data, different Profile ID settings, user permissions, company-specific filters, or a custom extension affecting visibility.
    Check for missing records, ensure the same Profile ID is used, verify permissions, and try running "Update Headlines" from the Role Center. If an extension is involved, test by disabling it.
  • Suggested answer
    Jainam M. Kothari Profile Picture
    Jainam M. Kothari 3,170 on 28 Mar 2025 at 12:29:03
    Headline from role center Sales Order Processor is not displayed in other company
  • Suggested answer
    Holly Huffman Profile Picture
    Holly Huffman 4,128 on 28 Mar 2025 at 11:45:40
    Headline from role center Sales Order Processor is not displayed in other company
    Hi there! Good morning, evening, or afternoon - depending on where you are :) Hope you are well today! 
     
    The issue with the headlines from the Sales Order Processor role center not displaying in certain companies within the same database could be due to several factors. Here's a breakdown of potential causes and solutions:
     
    Possible Causes
    1. Role Center Configuration:
      • The Role Center page (1441) might not be properly configured or assigned to the companies where the headlines are missing.
      • Check if the Role Center is correctly set up for the affected companies.
    2. Data Context:
      • Headlines often rely on aggregated business data. If the data context for the missing companies is incomplete or misconfigured, the headlines may not appear.
    3. Permissions:
      • Users in the affected companies might lack the necessary permissions to view the Role Center headlines. Verify user roles and permissions.
    4. Customizations:
      • Customizations applied to the Role Center or the database might be causing the issue. For example, a customization could be filtering out the headlines for certain companies.
    5. Cache or Browser Issues:
      • Sometimes, cache or browser-related issues can prevent certain elements from displaying. Clear the cache and try accessing the Role Center from a different browser.
    6. Page Source Table:
      • The screenshot indicates that the page does not have a source table. If the headlines rely on a source table, ensure it is correctly linked and populated for all companies.
    Solutions
    1. Verify Role Center Assignment:
      • Check the Role Center settings for the affected companies and ensure page 1441 is assigned correctly.
    2. Inspect Data Context:
      • Review the data used to generate the headlines and ensure it is available for all companies.
    3. Review Permissions:
      • Ensure users in the affected companies have the necessary permissions to view the Role Center headlines.
    4. Test Customizations:
      • Temporarily disable customizations to see if they are causing the issue. If so, review and adjust the customizations.
    5. Clear Cache:
      • Clear the browser cache and test the Role Center in a different browser or device.
    6. Check Source Table:
      • If the headlines rely on a source table, ensure it is correctly linked and populated for all companies.

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