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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to customize date ...
Service | Customer Service, Contact Center, Fie...
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How to customize date filter on schedule assistant in schedule board

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Posted on by JayeshPatel_030 4
Hi Guys,
 
I am struggling with very weird issue in schedule assistant filter functionality.
 
There is out of the box 4 date filter options Search Start, Search End, Time From Promised and Time To Promised. First of all, I am not sure what is the different and purpose of these 4 fields.
 
I have implemented scheduling functionality with custom entity which is targeting to Time From Promised and Time To Promised fields to schedule the available resource. Now requirement is if there no resource available for selected item date/time then user should be able to search other dates available resources.
 
But my question is why we need to provide 4 dates to search the resource. Ideally it should be search only on Time From Promised and Time To Promised as we are using those date for booking.

 
Thanks in advance.
 
Regards,
Jayesh
I have the same question (0)
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Jayesh,
    These four date filter options are based on the four columns on the '' entity:
    More information:
    I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
    Regards,
    Leah
  • JayeshPatel_030 Profile Picture
    JayeshPatel_030 4 on at
    Thanks @Leah Ju for your response.
     
    But my question was why we need 4 fields? Can we configure search schedule assistant on only on two dates Time Promised From and Time Promised To? If yes, then how can configure it? Will search functionality work with only two days configuration?

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