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Microsoft Dynamics CRM (Archived)

The user name or password is incorrect in the CRM system checks during installation

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Posted on by

Hi everyone

I'm installing CRM on 2 servers - CRM Full server + SQL Server.

I created 2 service accounts for this - CRMSVC + CRMSANDBOX (one for sandbox and another one for all the rest).

I'm getting the following error in the system checks during setup:

I've verified a billion times that the service accounts and passwords are valid - I even tried using different service accounts - same problem. As for now I also added the service accounts to the local admins groups just to be sure that it's not some permissions issue (I also added them to the 'log on as service' & performance logs groups). 

If i try to use NETWORK SERVICES instead of a service account - the installation goes through flawlessly - no issues at all.

I'm also gonna say that i tried another installation on a fresh server - SAME ISSUE.

So for now my ideas are either it's a GPO somehow blocking the service accounts - or some kind of other security issue.

I also found out that the security event log shows these two errors when these show up in the system checks:

Inside i found 'NULL SID' entry - it does not recognize the service accounts account and 0xC0000064 in the Sub Status Codes

It's not a typo issue so don't bother - if i write a wrong password in purpose - it actually says that the password i typed for domain\service account is incorrect - here it seems that the service account is not being recognized.

Any ideas anyone?

Thanks

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  • Suggested answer
    Logan Profile Picture
    on at

    You can use LDP dump for working account and non working account to compare if there is GPO or other permission issues.

    Have you tried creating a new service account in all together a separate OU which has no GPO applied and test the installation ?

  • Suggested answer
    Matt Hoffmann Profile Picture
    5 on at

    I was having the exact same issue and it was driving me crazy. I realized that I had copy pasted the user name from a word document and there was a space at the end...

    So I had "DOMAINNAME\USERNAME " instead of "DOMAINNAME\USERNAME". Apparently the installer is not clever enough to trim white space. Something worth checking if anyone else is having this issue.

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