Dynamics Community Forum Thread Details

Email Template Saving Error

I am creating custom email Templates

This issue I am having is when going to Save Template I am getting and Error message.

The Error state the files size is too large and exceeds the allowed 10mb limit. Error message below:

Exception Message: Error occured when processing image. Reason: File size is too big. MaxSize: 10 MB, Uploaded filesize: 15 MB.

ErrorCode: -2147015341
HexErrorCode: 0x80072553

ErrorDetails:

To resolve this I have completed the following:

Removed (Deleted, not deactivated) all uploaded imagery from Library and existing templates
Re-exported all imagery for web via photoshop. All imagery re-uploaded collectively is 3mb. (Please note: that not all imagery is never used in the one custom template, this is a library for multiple company organisations to access as a master template)
All imagery is uploaded as JPEG (3 x logos are PNG)

Inconsistent Issues: