Microsoft Dynamics CRM (Archived)

Trace code 29: Incoming Email Rejected error

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Posted on by Huguelet

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Hello,

One of my clients received this error below while trying to attach an email to a case.

6746.alerts.png

Reviewing the trace log I could see the error code was 29 and the issue was incoming email rejected.

Looking over the trace logs,, I find 74 instances of this error code over that last 3 months (from the 4 same users).

What the user did in the first instance that was brought to my attention was try to save an email that has not been sent yet (she saved it in outlook, and is waiting for a valid email to send the email). She then tried to attach the email to the case, causing this error.

Our current version is 2015, Online. The Outlook Client version is 7.0.0.3543.

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Community Member on at

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We also have this problem in one of our Test environments. Email Synchronisation is server-side, and all Tests are going through with no error.

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RobC on at

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We too have this issue with one of our CRM systems. Did you open a ticket with MS?

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Peter Moss 295 on at

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Did you find a resolution for this?

Thanks

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Nithya Gopinath 17,078 on at

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Hi,

Please refer the following community threads.

community.dynamics.com/.../161437

community.dynamics.com/.../188001

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Community Member on at

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hello did you find a solution for this please, we have the same issue?

thanks

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