customer rebate

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Posted on by Marco Meinders

Hi,

I have set up a customer rebate agreement which is functioning. However, I cannot manage to print a credit note with the rebate amount. In "Customer transactions" I find a voucher of transaction type "Rebate credit note processing".

Anyone an idea how to print the credit note?

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oysteindg on at

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Hello Marco.

Unfortunately, even if the transaction is marked as some type of credit note, it is not a standard credit note. The transaction is a ledger posting transaction, and no printout details are available for credit note.

I am facing the same issue as you, and it's really frustrating.

I have used a "workaround" for printing purposes (statement of rebates to the customer).
You can use the Transactions report in AR, and filter on

- Customer account
- Transaction type
- Date (range)

You can find the report from Accounts receivable -> Reports ->Transactions -> Customer -> Transactions.

The output will look like this:

I guess you use the "Create credit note" function when you settle the rebates? In any case, if you choose to "Pass to AR" instead, you will not be able to print credit note there either.

I hope this helps you out.

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We identified this as a gap while doing our initial design for implementing AX. Not only doesn't AX create an actual credit memo with an invoice number, but the AR postings are split up by item sales tax group and financial dimensions, so there isn't just one for the whole rebate payment. It makes for impossible tax in AR to match up the customer's deduction to the right ledger journal postings. It was unacceptable for us to not send a credit memo to some customers for their rebates. In fact, in many countries it is not legal to give them a credit without an invoice number (Mexico, Argentina with their electronic invoicing, most of Europe with their EU reporting that is required).

As an interim step, since we were going live in US and Canada first, we designed a customization to create a 'rebate settlement number' that would join back together all the AR or AP postings that resulted from a given rebate payment ("Create Credit Note" or "Pass to AP"), and we designed an output document that we could print out that we could send the recipient (a customer or vendor address) that showed that number. So when the customer takes a deduction using that number, AR folks have a chance of matching it back up to the right credits.

Since then we have completed our rollout of AX to all regions. Since so many countries required correct sale taxes and an invoice number for a rebate payment, we did a new customization to intercept the "Create Credit Note" request and create an actual sales order that we then invoice. "Pass to AP" still works as it did before with our custom 'rebate settlement number' and output document, but we are only using it in countries that don't put taxes on their rebates. In our testing, AX was calculating purchasing taxes rather than sales taxes, so we turned off this option if the rebates being 'marked' included sales tax group or item sales tax group. We may need to revisit this in a later release since it is a desired feature.

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