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Default Domain is not working

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Posted on by Community member

Hi,

I am very much new to Customer Insights - Journeys, and I am having trouble with the Unsubscribe link. I understand whenever we create a new Marketing Page, the URL is always based on the Default Domain for your instance and you can only edit the Partial UTL or slug. Our unsubscribe link is showing 404, and when I tried creating new pages it too had 404 errors. I believe it is to do with the Default Domain which should be of this format, <customname>.powerappsportals.com. I want to understand if there are any setting within the Marketing App that maybe preventing the usage of the Default Domain for the Marketing pages or it is something to do with the Domain Authentication or Settings for the Default Domain. I would like to swap the default domain with something else but unsure if its gonna resolve the issue.

Any help will be appreciated.

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Dengliang Li Microsoft Employee on at

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Hi,

I encountered the same problem you described in my testing.

After checking it was found that the error was reported because the page used to unsubscribe was not live.
Solved the problem after going live again.

Best Regards,
Dengliang Li

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Community member 2 on at

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Thanks for the response.

I see what you are suggesting and could well be the cause behind the issue. However, our page is stuck at the status 'Going Live' instead of being 'Live'. I am not sure how I can resolve this.

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Dengliang Li Microsoft Employee on at

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Hi,

The steps to bring the page live are as follows.
1. Go to Default Marketing Page, click the /Stop/ button and click /OK/ in the pop-up dialog box.

2. Go to Default Marketing Page and click on the /Go live/ button to go back live.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li

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Dengliang Li Microsoft Employee on at

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Hi,

Has the issue been solved?
Have there been any updates? Please feel free to ask me if you have any questions!
If it has been resolved, can you mark the response as an answer?

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