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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics 365 CE (Sales...
Customer experience | Sales, Customer Insights,...
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Dynamics 365 CE (Sales/Customer Service) performance is super slow

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Posted on by John Mongol 89

Hi,

We have around 50 users using sales enterprise and customer service apps for our daily processes. But the performance drastically decreased, everything is loading slowly.

Are there any ways I could check what exactly is slowing down the performance?

Our internet latency is around 140-150 so according to Microsoft it is in a good range

I have the same question (0)
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at

    Hi,

    I would suggest you create a support ticket for professional assistance following the below procedure, Microsoft support engineer can see exactly what your environment is doing in the background at a given moment:

    Get Help + Support - Dynamics | Microsoft Docs 

  • Hari Narayanan Profile Picture
    Hari Narayanan 589 on at

    Few questions to understand better.

    1. Any particular time the slowness is experienced?

    2. Any specific user action where the slowness occurs?

    3. What is the response time when tried from other networks?

    4. Having the browsers opened too long and too many tabs could cause slowness overall, please measure performance after closing and opening browser instances.

    5. Any integrations, data migration happening in the system?

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