Workflow not running

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Posted on by AlexMurphy

I have a workflow which updates a field in another related entity from the Opportunity when it is closed as won. However, the workflow just hangs on waiting and never completes. Can anyone help.

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Community member 2 on at

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Workflow not running

I had a similar experience a while back when I was setting up automations for a project. Turned out, there was a glitch in the backend system I was using.
Funny enough, I stumbled upon this platform called Xano backend during my troubleshooting journey. It streamlined my processes and eliminated those pesky hang-ups.
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Workflow not running

I had a similar experience a while back when I was setting up automations for a project. Turned out, there was a glitch in the backend system I was using.
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Bipin D365 28,962 Moderator on at

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RE: Workflow not running

HI,

Try adding wait condition for 1-2 minutes before updating the record.

carldesouza.com/.../

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Regards,

Bipin Kumar

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AlexMurphy 26 on at

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RE: Workflow not running

Hi Bipin

Thanks for your help so far. It didn't work changing the workflow to run in the background and unfortunately I can not add a trigger from the Opportunity Close entity as I don't access to that on the create Process Screen
AlexMurphy 26 on at

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RE: Workflow not running

Thanks I will try that thanks
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Bipin D365 28,962 Moderator on at

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RE: Workflow not running

Hi,

Update your workflow to run in background instead of Real time workflow. If changing mode to async does not work then you should trigger your workflow on Opportunity close entity.

community.dynamics.com/.../264161

Please mark my answer verified if this is helpful!

Regards,

Bipin Kumar

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AlexMurphy 26 on at

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RE: Workflow not running

Hi Bipin

the full message is:

Plugin Trace:

[Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.UpdateEntity]

[UpdateStep4]

Error Message:

Unhandled Exception: Microsoft.Crm.CrmException: Cannot find record to be updated

at Microsoft.Crm.Workflow.Services.UpdateActivityService.Execute(ActivityContext executionContext, UpdateEntity updateEntity)

at System.Activities.CodeActivity.InternalExecute(ActivityInstance instance, ActivityExecutor executor, BookmarkManager bookmarkManager)

at System.Activities.Runtime.ActivityExecutor.ExecuteActivityWorkItem.ExecuteBody(ActivityExecutor executor, BookmarkManager bookmarkManager, Location resultLocation)
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Bipin D365 28,962 Moderator on at

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RE: Workflow not running

Hi,

Could you please entire error message starting from Plugin Trace:?

Also, please check if you have any workflow/plugin which is throwin this error.

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Regards,

Bipin Kumar

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AlexMurphy 26 on at

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RE: Workflow not running

Hi Bipin

Attached is the screenshot how can it not find the record. I don't understand
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Bipin D365 28,962 Moderator on at

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RE: Workflow not running

HI,

Can you please open the process session record to see the error details of your workflow run?

Please share the error details. You will see the error message under details->Message as highlighted in below image

Please mark my answer verified if this is helpful!

Regards,

Bipin Kumar

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