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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Entity Store to export...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Entity Store to export to Data Lake: The remote server returned an error: (503) Server Unavailable

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Posted on by Community Member

Hi All,

I got an error when using Entity Store to export to Data Lake (using sandbox environments). I have updated the values in System Parameter Data Connections to point to my Dev data lake, able to successfully run the Test Azure Key Vault and Test Azure Storage tests on that form, but when we force a refresh on a model (or any model), I got (503) error.

pastedimage1586419564564v4.png

What I did:

1. Followed steps in https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/data-entities/entity-store-data-lake

2. Run the tests "Test Azure Key Vault and Test Azure Storage" in the Data Connections form. (they succeeded)

pastedimage1586419554060v3.png

3. Set a refresh of a model from the Entity Store form (e.g. AssetTransactionMeasure)

The D365 FO folders are populated in the data lake as below (but not data inside).

pastedimage1586419604131v5.png

pastedimage1586419803369v6.png

Any help is highly appreciated! Thank you!!

Rizal Ang

I have the same question (0)
  • Suggested answer
    zhifeng Profile Picture
    zhifeng on at

    Hi Rizal,

    Can't see entity store refresh log clearly, have we tested same azure storage account in other environments? This will help us narrow down the issue relevant with Azure storage account or Dynamics. 

    1. If we can reproduce issue in other environments, please refer https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/data-entities/entity-store-data-lake to review setup

    2. If other Dynamics works fine, then i would suggest raise a ticket for MS to review telemetry data and figure out what happened. 

  • Community Member Profile Picture
    Community Member on at

    Cheers Kevin, sorry I didn't realise you can'y zoom in, here is an example of the entity refresh error.

    pastedimage1586507985494v1.png

    And yes I've reproduced the error in 2 different D365 sandbox environments.

    How do I raise a ticket for MS on this matter?

  • zhifeng Profile Picture
    zhifeng on at

    Hi Rizal,

    Please login LCS and raise a support ticket from there.

    docs.microsoft.com/.../lcs-support

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