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Customer experience | Sales, Customer Insights,...
Answered

Display Activities History from Opportunity in to a custom entity

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Posted on by 170

Hello, 

We have a process where an object goes through a lifecycle - from Leadcto Opportunity to Custom entity to another custom entity. We want to display all the activities from Leads & Opportunities on both these custom activities under timeline. The way it works where the activities from lead are flown through and displayed under the Opportunities timeline.

Is this possible? I did come across various blogs talking about the Rollup views - but that does the opposite.

Any ideas/workarounds to achieve this. Worst case, we'll settle with a subgrid that displays all the related activities - Can you confirm if this is possible?

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  • Verified answer
    LuHao Profile Picture
    40,892 on at

    Hi Shahid,

    The relationship between Opportunity and custom entity is 1:N, right?

    If so, I'm afraid it's impossible to display Activities of Opportunity on the timeline of custom entity.

    A workaround is to insert a Quick View Form of Opportunity on the custom entity form, and this Quick View Form contains a sub-grid of Activities.

    Step 1. Create a Quick View Form of Opportunity, insert a sub-grid of Activities.

    pastedimage1616382959764v1.png

    pastedimage1616383091345v3.png

    Step 2. Insert this Quick View Form on the custom entity form.

    pastedimage1616383196869v4.png

    If the relationship between Opportunity and custom entity is N:1, then just change the Rollup View to Cascade All.

    pastedimage1616383293698v5.png

  • Shahis Profile Picture
    170 on at

    Thanks Lu for confirming that it's impossible if the relationship is 1:N. The workaround to have a sub-grid on the quick view form is fabulous.

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