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Supply Chain Management forum
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How to set up warranty for products and clients

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Posted on by Sophie_ISA 15

Hello, 

I am currently working on implementing a project for a client. His need is to track warranty within Dynamics 365. 

Currently they use warranty to define rather the cost of reparation is imputed on the client or on them when dealing with return order. 

For the same article, the warranty period might be different depending on the client and project. 

The warranty period starts from the day the product is delivered to the client. 

As an example : 

Product MOT_001 

- Client A : warranty period is 10 years 

- Client B : warranty period is 12 years 

If delivered the 11/12/2019 to the client A : then the warranty period run until 11/12/2029. 

Is there a solution to deal with such warranty management in D365 ? 

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  • Suggested answer
    MXC-2 Profile Picture
    MXC-2 20 on at
    RE: How to set up warranty for products and clients

    Hi, Sophie --Not aware of a specific warranty management capability to manage this but you depending on complexity you could set up a product attribute to specify the number of days for  "warranty", then from a sales perspective you can run a report to identify if an item sold is "under warranty". As you have different warranty requirements based on "customer", it can snowball for setup and you would need to either modify or identify if product attributes combine with date of sale would suffice. Best solution of course would be a specific warranty period assigned at the sales order line, including extended warranty. cheers

  • Verified answer
    Zain Mehmood Profile Picture
    Zain Mehmood 2,715 on at
    RE: How to set up warranty for products and clients

    Hi Sophie, 

    Yeah this totally happens, have to tag the batch number along with the item as a separate inventory dimension. But most of the requirements in your case can be full filled using an OOB feature.

    Please mark YES against the answer that helps you. Thanks

    Warm Regards,

    Zain  

  • Sophie_ISA Profile Picture
    Sophie_ISA 15 on at
    RE: How to set up warranty for products and clients

    Hi Zain,

    Thank you for this answer, i've to admit that I thought about this solution. But it implies to track everything with batch number. I'll think about it again !

    Thank again

    Sophie

  • Verified answer
    Zain Mehmood Profile Picture
    Zain Mehmood 2,715 on at
    RE: How to set up warranty for products and clients

    Hi Sophie,

    You can manage this using tracking dimensions such as batch numbers as a workaround. Whenever you are selling an item, specify the batch number and go to batch numbers form to specify the expiry date of the batch. For you the batch expiry date would mean the end of an expiry.

    But you will have to manage a new dimension with your item which can be difficult at times. Because you would have to add the batch number for producing/purchasing that item.

    Warm Regards,

    Zain

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