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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Omni Channel Customer ...
Service | Customer Service, Contact Center, Fie...
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Omni Channel Customer Wait time

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Posted on by CU26032007-0
we have both the position in queue and average wait time turned on in omnichannel and yet the customers are never receiving notification. 
 
 
i have even gone into the advanced settings and turned on the customer wait time, and updated the configure conditions but when I try to save them i get this error "Unable to update all live conversation counters, please try again.
 
Please help me understand why its not working?  Thanks
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Dynamics 365 Customer Service
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