Customer experience | Sales, Customer Insights,...

When to use multiple environments.

(0) Share

Report

Posted on by Community Member

Which implementation strategy should one choose when we are spread out over the whole world main offices in europe, califonia and Australia, and the workflow is different from country to country, some might differ that much while others might, Customer data is not share while product data is. Would one choose to run everything in one enviroment or setup multiple enviroments ?

I have the same question (0)

All responses (3)

Answers (0)

Suggested answer

Wahaj Rashid 11,321 on at

Like (0)

Report
Hi,

It is hard to recommend without knowing your current environment and configurations.

However, let me share my thoughts:

Having separate environment will give you flexibility in terms of configurations and processes. However, it requires more effort to maintain multiple environments and integrating them for reporting purposes or as you said to have same product catalog.

You can have multiple business units as per your need in one environment. You can define processes/forms for each region and assign these as per user roles. However, you cannot change organization level settings per region. For example, we can turn on automatic price calculation in System settings, it is a global setting, so it will apply to all regions.

You can create a Fit/Gap list and compare what's different in each region and then try mapping it to one environment. I believe you can handle different processes in one environment, just keep in mind global settings.

Best,

Wahaj

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Thanks for you reply, we are just starting up our implementation so we want to make sure we get this done correct.

And we wanted to make sure that if we started of in 1 environment we could still make "local" adjustment without having to envolve the entire organisation. This approach should be to keep the different sales department as agile as possible and still be able to make the global reporting simple.

Best regards

Tommy

Was this reply helpful? Yes No
Suggested answer

Adrian Begovich 1,027 Moderator on at

Like (0)

Report

Hi tommy jacobsen,

This article explains the benefits and drawbacks of having multiple online environments or tenants. You could take the multi-environment deployment approach but data is not shared across environments so you would need to add the product data to each environment. The main alternative is to take a single tenant single environment approach and alter the workflows to perform different actions depending on the countries involved.

Was this reply helpful? Yes No