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In customer service admin, setup chat channel, Authentication settings is set to On. Also, it's greyed out so it can't be turned off.
I'm attempting to configure a Live Agent transfer from a publicly hosted Power Virtual Agents bot. I assume that this requires configuring for anonymous/unauthenticated behavior.
I can't locate any documentation on this type of setup - only authenticated.
Is my assumption correct?
Where's the link to the appropriate documentation?
Hi VVorisek,
Is this it?
When i create one new chat and set it, the Authentication settings are turned off by default, and i can switch it freely.
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