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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Anonymous chat setup
Service | Customer Service, Contact Center, Fie...
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Anonymous chat setup

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Posted on by VVorisek 5

In customer service admin, setup chat channel, Authentication settings is set to On. Also, it's greyed out so it can't be turned off.

I'm attempting to configure a Live Agent transfer from a publicly hosted Power Virtual Agents bot. I assume that this requires configuring for anonymous/unauthenticated behavior.

I can't locate any documentation on this type of setup - only authenticated.

Is my assumption correct?

Where's the link to the appropriate documentation?

  • Community Member Profile Picture
    Community Member on at

    Hi VVorisek,

    Is this it?

    pastedimage1665373891979v1.png

    When i create one new chat and set it, the Authentication settings are turned off by default, and i can switch it freely.

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