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after backup my database i got this message error

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hi there i'm beginner here after restore my backup to sql server i got this message when i try to open AX2012

"the server is unavailable. check your configuration and network connection and try again"

and also i can't start "Microsoft Dynamics AX Object Server" how can i solve this problem pls

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  • Verified answer
    Bashir Ahmad Profile Picture
    Bashir Ahmad 5,248 on at
    RE: after backup my database i got this message error

    Open command window and write Whoami /user

    press enter SID Will be shown

  • DMW Profile Picture
    DMW on at
    RE: after backup my database i got this message error

    i think i need update my AX where can i find Hotfix-KB2828720-Extensions for ax 2012

  • DMW Profile Picture
    DMW on at
    RE: after backup my database i got this message error

    no i didn't updated user credentials

    and i bringing data backup from same domain

    and yes i have sid for current admin

  • Sohaib Cheema Profile Picture
    Sohaib Cheema 46,610 User Group Leader on at
    RE: after backup my database i got this message error

    Microsoft has explained it well, here, although they explained at time of version 4 of AX.

    unfortunately you are just telling "There is problem" without motioning what you have done so far.

    have you updated user credentials?? If yes? what query you wrote? are you bringing data backup from another domain or form same domain? have you got sid of current admin account for aos service?

  • DMW Profile Picture
    DMW on at
    RE: after backup my database i got this message error

    i do it but still can't start AOS service

    and i got this error on event

    "The Microsoft Dynamics AX Object Server 6.0$01-MicrosoftDynamicsAX service terminated with the following service-specific error:

    Cannot create another system semaphore."

  • Suggested answer
    Victor Tang Profile Picture
    Victor Tang 47 on at
    RE: after backup my database i got this message error

    As mentioned earlier, have you checked the AOS service startup account have access to the SQL database? You need to assigned the following roles to the service account:

    • db_ddladmin

    • db_datareader

    • db_datawriter

  • DMW Profile Picture
    DMW on at
    RE: after backup my database i got this message error

    first thx all for reply
    about databse yes i'm sure from SQL Server is restored successfully and also i can open it in sql server too

    but about update USERINFO how i know my SID to update

    and this pic about event viewer i didn't understand it

    3232323232.jpg

  • Suggested answer
    Bashir Ahmad Profile Picture
    Bashir Ahmad 5,248 on at
    RE: after backup my database i got this message error

    if its up then update configuration:

    select distinct(KERNELBUILD) from SYSSETUPLOG

    "get SID using Whoami /user

    update userinfo set SID='<SID>', Networkdomain = '<Network_domain_name>', networkalias = '<Network_alias>' where id = 'admin'"

    You can get SID from Command window using Whoami /user

  • Suggested answer
    Bashir Ahmad Profile Picture
    Bashir Ahmad 5,248 on at
    RE: after backup my database i got this message error

    is SQL Server is restored successfully are you able to open it in sql server ?

  • Victor Tang Profile Picture
    Victor Tang 47 on at
    RE: after backup my database i got this message error

    Check event viewer from the AOS host to see what may the the issue. It could be the AOS running account does not have right to access the restored database.

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