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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Article lookup on Case...
Customer experience | Sales, Customer Insights,...
Answered

Article lookup on Case form is not working of UCI mode only

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Posted on by DhananjaySharma 65

Hi ALL,

Article lookup of Case form is not working in UCI mode.

Also what i observed for Article entity "Enable for Unified client" is unchecked and i am not able to check it.

please assist how we can enable this check box

Thanks,

Dhananjay Sharma

  • gisiquei Profile Picture
    gisiquei on at
    RE: Article lookup on Case form is not working of UCI mode only

    Hi there,

    The new article entity works mainly in Customer Service HUB app, could you try to reproduce the behavior in this app?

    Thanks,

  • Suggested answer
    DhananjaySharma Profile Picture
    DhananjaySharma 65 on at
    RE: Article lookup on Case form is not working of UCI mode only

    Hi Giselle

    Thanks for the information

    The newer KnowledgeArticle  entity work same like Artcle

    Do you have any idea KnowledgeArtcle entity require any new app to buy?

    Thanks

    Dhananjay Sharma

  • Verified answer
    gisiquei Profile Picture
    gisiquei on at
    RE: Article lookup on Case form is not working of UCI mode only

    Hi there, 

    Some entities related to articles are deprecated.Please double check it:

    https://docs.microsoft.com/en-us/previous-versions/dynamicscrm-2016/developers-guide/dn281891(v=crm.8)?redirectedfrom=MSDN#bkmk_CrmKMEntities

    Some knowledge management entities

    Some entities used for knowledge management in Dynamics 365 are deprecated: KbArticle, KbArticleComment, and KbArticleTemplate. You must use the newer KnowledgeArticle entity (introduced in CRM Online 2016 Update and Dynamics 365) for knowledge management in Dynamics 365. More information: Knowledge management entities

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