You’re offline. This is a read only version of the page.
Announcements
5
Hi Community!
I need your expertise. For context, I come from a Power Platform background focused on Canvas Apps, Power Automate and Power BI, so my knowledge of Dynamics is only superficial.
I need to set up a demo for a client in the banking sector:
The idea is to showcase the ability to live chat, automatic e-mail messaging and the Omnichannel for a B2B client (external). I'm familiar with CDX, but I'm not sure how to create a trial environment that fulfills these requirements and allows me to show the customer perspective in the process.
Thanks in advance!
Hello,
You can use this Microsoft doc to set up your trial environment. https://docs.microsoft.com/en-us/dynamics365/customer-service/try-channels.
You also need to install Omnichannel for customer service https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license. You also need to provision digital messaging add ons
You're a lot further along than I was when I was volun-told to standup Dynamics 365 for company. A few of the things I did was I watched the Linked and Youtube series of Dian Taylor- www.youtube.com/.../UCMWmSKm_99JYbUIQGL1E-yA.
You will need Teams to perform the live chat (it looks like) I have not set that up.
I also stumbled upon a few great experts in this field Thomas Sandsør - crmkeeper.com/.../ and Peter Ramer www.youtube.com/.../UCGH-qYVwp2AtQlOFFA3aDnA .
All of these are great resources to consume. I hope this helps.
Respecfully,
JMaye2
Hey!
this is going to depend on how you want to work with the customer. You can start by creating a Trial (meaning users will have a random domain) but in this scenario, B2B won't be possible. If you have a tenant already, then you can provision a 30 day trial environment with customer Service, Purchase Digital Messaging AddOn (in order to enable Omnichannel). Because it will be on your tenant, you can also configure the Email part.
Regards
#1
André Arnaud de Cal...
294,095
Super User 2025 Season 1
#2
Martin Dráb
232,866
Most Valuable Professional
#3
nmaenpaa
101,158
Moderator
Share
Report
All responses (
Answers (
