Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Marketing email layout breaking when forwarding

(0) ShareShare
ReportReport
Posted on by 15

Hi

I created a marketing email and sent a test email to my own address. In the test email everything looks good. Then, when I am forwarding that test email to someone else, the layout starts breaking and the social media icons in the bottom become massive. I suspect the cause is the text (blurred in picture) layout is changing when forwarding and that causes the images to scale, but is there a way to I fix this? Forwarding the mail to all who need to approve the email before sending becomes very tedious if I have to send it one by one in the "Send test email"-fucntion in Dynamics.

8053.Capture.jpg

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Marketing email layout breaking when forwarding

    Hi,

    Have you try to send the email with "Send Now" directly?

    You can create a test contact with your own address and send the email with "Send Now" or customer journey to see the effect.

    Or maybe you can share the HTML code of the email with us to figure it out.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,162 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,962 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans