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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Marketing email layout...

Customer experience | Sales, Customer Insights,...

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Marketing email layout breaking when forwarding

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Posted on by jyrihin

15

Hi

I created a marketing email and sent a test email to my own address. In the test email everything looks good. Then, when I am forwarding that test email to someone else, the layout starts breaking and the social media icons in the bottom become massive. I suspect the cause is the text (blurred in picture) layout is changing when forwarding and that causes the images to scale, but is there a way to I fix this? Forwarding the mail to all who need to approve the email before sending becomes very tedious if I have to send it one by one in the "Send test email"-fucntion in Dynamics.

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Nya 29,060 on at

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Hi,

Have you try to send the email with "Send Now" directly?

You can create a test contact with your own address and send the email with "Send Now" or customer journey to see the effect.

Or maybe you can share the HTML code of the email with us to figure it out.

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