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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics 365 App for O...
Customer experience | Sales, Customer Insights,...
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Dynamics 365 App for Outlook Disappearing

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Posted on by Community member
Hi,
 
Has anyone ran into problems with the Dynamics 365 App for Outlook randomly disapearing from Outlook?
All users have the App installed in their Outlook, then suddenly after 3-4 hours the app disappears from the ribbon and requires reinstalling.
Outlook has to be restarted before the app can be re-added.
 
There doesn't seem to be a specific reason for the app disappearing from the ribbon.
 
-On-Premise Exchange Server (latest) with Hybrid Exchange setup to Exchange Online
Mailboxes hosted solely on on-premise Exchange server
Latest Outlook client
Latest version of Dynamics 365 App for Outlook
 
Any feedback appreciated.

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