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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Is it possible to crea...
Customer experience | Sales, Customer Insights,...
Suggested answer

Is it possible to create a Task based on a Customer Voice survey response in a CJ?

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Posted on by CHK1970 562

If for example a specific question in a Customer Voice survey is answered as YES, can i set a Task to be created in the CJ specifically to follow-up on that one question response?

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  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Is it possible to create a Task based on a Customer Voice survey response in a CJ?

    Hi Chris,

    Have you tried the query block in dynamic segment with conditions related to Customer Voice Survey?

     pastedimage1618471737557v1.png

    Here is a detailed official documentation on the integration of Customer Voice Survey in Marketing:

    Add surveys to your Dynamics 365 Marketing campaigns (Dynamics 365 Marketing) | Microsoft Docs

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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