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An active queue item already exists for the object

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Posted on by Steve Pillar

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Hi,

In my Customer Service Hub, I have an Automatic Record Creation (ARC) flow set up that has stopped working.

It errors on the Create a Queue Item step, as per the following screen shots:

Any help/suggestions as to why this has recently occured most appreciated

Steve

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KS-27030400-0 2 on at

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Hi, did you get around this error? I have the same issue.

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a33ik 84,331 Most Valuable Professional on at

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Hello Steve,

Had something similar in the past. I would recommend querying for the Active Queue items related to your case and deactivating it first and only then trying to create a new Queue Item.

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