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15Dear community,
I have stumbled on the "Master SR" filter field when searching in Dynamics 365. I mainly use the tool to work on our Support Request.
When encountered by a generall issue we receive a lot of requests with the same root cause (e.g. Cloud outage).
I assume by the type "Master SR" from my experience with HP Service Manager, that this field would be used to collect all SRs.
Is this understanding correct? Or does this mean something completely different in Dynamics 365?
What would be the best way to collect several different SRs (with different Product categories etc.) together?
If Master SR is indeed the right way, where do I find details on how to use it?
Thank you in advance for any helpfull insights.
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