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Service | Customer Service, Contact Center, Fie...
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Work Order Service Tasks

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Posted on by 42

Hi everyone,

I would like to know is it possible to get inspection questions and answers in the plugin code when the service task is 100 percent completed?

pastedimage1622546449873v1.png

Thanks.

I have the same question (0)
  • Ali Khan Profile Picture
    1,380 on at

    Responses are in the following tables:

    Customer Voice survey response or msfp_surveyresponse: a response to an inspection.

    Customer Voice survey question response or msfp_questionresponse: each individual response to each inspection question.

    Excerpt from (and to read more): docs.microsoft.com/.../inspections-reporting

  • narek Profile Picture
    42 on at

    Thank you for your response Ali Khan.

    I am familiar with the entities you have mentioned above. This entities are not related to Work Order Service Task. I have forgot to mention in my question that i also need to know from which Work Order Service Task those questions and answers come.

  • Fannie30 Profile Picture
    2,990 Moderator on at

    I am not sure that is possible at this point in time.

  • Verified answer
    Vivek Sinha Profile Picture
    Microsoft Employee on at

    Hi, 

    I think you can try using the 'inspectiondefinitionid' and 'inspectionresponseid' values from the msdyn_workorderservicetasks table.

    Let me know if that helps.

  • Maen.Moutaz Profile Picture
    239 on at

    Hello Narek,

    Were you able to retrieve the response? I’m facing a similar situation and need to fetch the answer using FetchXML for my SSRS report. Based on the screenshot you provided, I need to extract the "Test" value inside the red circle.

    Would appreciate any insights you can share.

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