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We have a queue set up for our customers where emails sent to a certain email address gets routed to. I have tried to set up an automatic case creation rule to create a case when the incoming email is sent from a certain domain. However, it seems that the automatic case creation rule causes every queue item for the incoming emails to get deactivated. This happens whether or not it is a match on the domain in the conditions set in the case creation rule.
Is this behavior intended? Or is it a bug? If the behavior is intended, does anyone have an effective way to make sure that queue items for incoming emails stays activated if the case creation rule is not activated (i.e. the condition not met) so that the emails will be visible in the queue?
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