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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Invite external HL2 us...
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Invite external HL2 user with Remote Assist to a MS Teams meeting

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Posted on by Patrick E 17

Hi all

I struggle to invite an external HL2 user that has Remote Assist (with license) into a MS Teams meeting. External means different organization.

According the the information in this thread: https://community.dynamics.com/365/remoteassist/f/dynamics-365-remote-assist-forum/393637/sharing-hololens-screen-with-multiple-teams-users
the meeting should show up in Remote Assist if RA is started. 

This does not work here... No meeting shows up in RA.

What preconditions have to be fulfilled in order that this works? How is RA notified about the meeting so it can display the "Join Meeting" - button? 

Remarks: There is no calendar, mail etc configured on the HL2. 

Any help would be great!

Thanks already in advance!

  • Jomorr Profile Picture
    Jomorr on at
    RE: Invite external HL2 user with Remote Assist to a MS Teams meeting

    Hi,

    Remote Assist queries Teams for meetings we should show to the user.  If the Teams meeting is in the users Teams\Outlook calendar, it should show up in Remote Assist.  

    I realize this question is a few months old, but please let me know if you are still experiencing this issue on our latest Remote Assist update.

    Jon

  • Shane Usher Profile Picture
    Shane Usher 5 on at
    RE: Invite external HL2 user with Remote Assist to a MS Teams meeting

    Thanks for the inquiry I 2 would like to be able to do this

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