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4We are working through implementing the Customer Service Workspace. We want to make a decent number of changes to the site-map so the thought was to copy the app and create our own version. However, once we do that the Presence options and productivity tools disappear. We have an agent experience profile associated with the productivity tools enabled and all channels on. Is it possible to have this as a custom app or are these features only available via the out of the box Customer Service Workspace?
Out of the box app:
Custom app:
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