web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

How to get marketing email name to contact`s field

(0) ShareShare
ReportReport
Posted on by 80

I want to make some convenient customers unsubscribe stats via charts and dashboard. In order to get it done i need an email name that customer unsusbribed from, can it be done somehow. I`ve tried to make some workflows but it didn`t work.

I have the same question (0)
  • Suggested answer
    Aga M Profile Picture
    Microsoft Employee on at

    Hi Bohdan_Y,

    Thank you for the question.

    Unluckily, this scenario is currently not supported. Please suggest it to Ideas forum.

    You could try the following approach though (note: this workaround is quite complex, hasn't been tested fully and requires a custom Subscription Center available on your website):

    1) Define your custom Subscription Center (see: https://docs.microsoft.com/en-us/dynamics365/marketing/set-up-subscription-center#custom-or-additional-subscription-centers)

    2) Update the Subscription Center in your Content Settings (so that it points to your custom Subscription Center)

    3) Make the original "Unsubscribe link" pointing to your custom Subscription Center and not visible (e.g. change the font color to email bg color and/or make the font size much smaller) - in the screenshot below the original link is shown in yellow color.

    Subscription Center link is required for commercial emails, so that's why it should stay in the email.

    pastedimage1595350798135v2.png

    4) Add a second "Unsubscribe" link pointing to your custom Subscription Center with email information added as a parameter at the end of the URL (e.g. "www.microsoft.com/?emailID=123")

    4) In PowerBI: create a dashboard based on the contacts who clicked specific unsubscribe links and unsubscribed.

     

    Best Regards,
    Aga

  • Bohdan_Y Profile Picture
    80 on at

    Hello, Aga

    I don`t really understand why do i have to add 2 subscribtion centers if i can modify existing. And how to add info as a parameter at the end of URL. Thanks

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
11manish Profile Picture

11manish 101 Super User 2026 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 68 Most Valuable Professional

#3
ParthPatel249 Profile Picture

ParthPatel249 62

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans