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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / White space between ri...
Customer experience | Sales, Customer Insights,...
Suggested answer

White space between ribbon buttons in Dynamics 9.0

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Posted on by Filfr4644 50

Hi

My client experiences abnormal white space between standard ribbon buttons in Edge browser.

They are using the "old" ui, not the unified interface. Any suggestions how to fix that? The version of CRM is 9.0.19.8.

I guess it could be some setting on the client side. 

Ribbon whitespace

Thanks 

I have the same question (0)
  • Suggested answer
    AJ-22040756-0 Profile Picture
    AJ-22040756-0 on at
    RE: White space between ribbon buttons in Dynamics 9.0

    Hi Partner

    This seems to be known issue as we are also seeing the same behavior in Old UI, Requesting you to please Switch to New UI i.e. UCI interface

    If you still needs to be get this fixed in Old UI requesting you to raise a ticket with MS support

  • Filfr4644 Profile Picture
    Filfr4644 50 on at
    RE: White space between ribbon buttons in Dynamics 9.0

    Thanks,  A switch to the new UCI is a big task for us :)

    But we just found out that the reason  to this problem is the language setting in the edge browser.

    Switching language from swedish to english solved the problem :)

  • Rolf J Profile Picture
    Rolf J 5 on at
    RE: White space between ribbon buttons in Dynamics 9.0

    We have the same issue.

    Switching language from danish to english did not work for us.

    Downgrading to Edge version 87.0.664.75 fixed the issue for us.

    Hoping that MS fixes the issue in a future version of Edge.

  • raph Profile Picture
    raph 5 on at
    RE: White space between ribbon buttons in Dynamics 9.0

    We face the same problem with the newest Chrome v88 update. I assume this is an issue in Chromium v88 as it occurs in Edge too, but not in Firefox.

    Language switch does not apply for us as CRM is already displayed in English (Edge too).

  • Suggested answer
    ThomasM96 Profile Picture
    ThomasM96 5 on at
    RE: White space between ribbon buttons in Dynamics 9.0

    We experienced the same issue with Chromium v88.

    What we found in the dev tools is that there is a css class in the global.css file called ul.ms-crm-CommandBar-Menu that is setting a margin-left and margin-top on the ribbon buttons.

    We downgraded our Chromium back to v87 and this css class was not being called within the ribbon.

    Our solution was that we edited the ul.ms-crm-CommandBar-Menu class within the global.css file by setting both of the margins to 0px. We then saved the global.css file and cleared the cache of the Chromium v88 browser. This made the whitespace for the ribbon buttons to go away.

  • WCL Profile Picture
    WCL 140 on at
    RE: White space between ribbon buttons in Dynamics 9.0

    Thanks ThomasM96 ... saved me some time ... what a pain - guess there is some browser identification stuff that has picked up wrong class for Chrome now

  • Shem Jones Profile Picture
    Shem Jones 15 on at
    RE: White space between ribbon buttons in Dynamics 9.0

    Thanks Thomas, this worked for us

  • tyborg77 Profile Picture
    tyborg77 45 on at
    RE: White space between ribbon buttons in Dynamics 9.0

    We're running 8.2 on-prem and found the same issue with the spacing from Chromium v88.

    Using the dev tools and switching the margins off returned the spacing to normal in Chromium browsers and didn't effect Mozilla.

    div.ms-crm-TopBarContainer ul.ms-crm-CommandBar-Menu li.ms-crm-CommandBarItem, #contextualActionBar {

       margin-top: 6px;

       margin-bottom: 6px;

  • Karsten Wirl Profile Picture
    Karsten Wirl 4,477 on at
    RE: White space between ribbon buttons in Dynamics 9.0

    Hi there.

    We are running CRM V8.2.24 (on-premise) and are experiencing the same issues.

    Interesting is the fact that we even have 10px entered as the value for Margin-Left.

    ul.ms-crm-CommandBar-Menu 
    {
    margin-top: 6px;

    margin-left: 10px;

    }

  • Suggested answer
    Joe Woltering Profile Picture
    Joe Woltering 12,163 on at
    RE: White space between ribbon buttons in Dynamics 9.0

    This is fixed in the latest Cumulative Update (9.0.26.5): support.microsoft.com/.../service-update-0-26-for-microsoft-dynamics-365-9-0-01a69bb3-fb8a-4739-8213-4bc23fc041a4

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