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Customer experience | Sales, Customer Insights,...
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Dataset configuration - failed to load sync entities

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Posted on by NielsSL

I am getting this Failed to load sync entities error in my Dynamics 365 trial environment. The feature has worked fine previously. 

Has anyone else experienced anything similar - and is there any way to get around it? 

I have tried clearing the cache of my browser, and also tried other browsers. 

Dataset config

  • Nya Profile Picture
    Nya 29,058 on at
    RE: Dataset configuration - failed to load sync entities

    Hi,

    It's great to hear that. Thanks for your sharing!

  • NielsSL Profile Picture
    NielsSL on at
    RE: Dataset configuration - failed to load sync entities

    The issue was caused by a general issue with dataset configurations across many environments/orgs. It has now been resolved. 

  • Nya Profile Picture
    Nya 29,058 on at
    RE: Dataset configuration - failed to load sync entities

    Hi,

    Sorry but I haven't raised a request since I'm using a test tenant.

  • NielsSL Profile Picture
    NielsSL on at
    RE: Dataset configuration - failed to load sync entities

    Thanks for your reply, Nya.

    Can you share your Support Request ID for the case where they fixed the issue for you? Having a case to refer to usually speeds things up a bit :)

  • Verified answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Dataset configuration - failed to load sync entities

    Hi,

    I have recently encountered the same problem.

    It seems to be a bug and it is recommended to raise a support ticket for further help.

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