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Finance | Project Operations, Human Resources, ...
Suggested answer

The product cannot be added because it is not active

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Posted on by 1,589
Hi,

When trying to send a quotation, i'm getting this dual write error:

Quotation: 123456 Unable to write data to entity quotedetails. Writes to SalesQuotationLineCDSEntity failed with error message Request failed with status code BadRequest and CDS error code : 0x8004f908 response message: The product cannot be added because it is not active
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  • Suggested answer
    udaY-ch Profile Picture
    4,915 on at
    The product cannot be added because it is not active
    Hi 
     
    Go to Power Platform Admin Center https://admin.powerplatform.microsoft.com
     
    Sign in with your admin credentials (Global or Dynamics 365 Administrator role).
     
    In the left-hand menu, click on Environments. From the list of environments, locate your environment associated with Dynamics 365 Sales.
     
    Click on the environment name to open environment details.
     
    On the environment overview page, under the Resources section, click "Dynamics 365 apps" or directly find the URL under “Environment URL”
    (e.g., https://yourorg.crm.dynamics.com).
     
    Click the Environment URL – this will take you directly to the Dynamics 365 Sales app
    Once inside the environment, from the app selector (waffle icon), choose “Sales Hub” or your custom Sales app.
     
     
    Thanks
    Uday
  • .. Profile Picture
    1,589 on at
    The product cannot be added because it is not active
    Hi,

    How to get to this page in your picture?
  • Suggested answer
    udaY-ch Profile Picture
    4,915 on at
    The product cannot be added because it is not active
    Hi 
     
    Could you check your product status and make sure it is active.
     
     
    Thanks
    Uday

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