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Customer experience | Sales, Customer Insights,...
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+New Address on quote lookup addresses

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Posted on by

When adding bill-to/ship-to to an order or quote you go to look up address button and get a modified lookup dialog.  The dialog offers a +New Address.  Try it.  You will get a system error upon saving.

THIS IS NO SURPRISE!

There is no relationship between order/quote and address, nor can you create them.  So there is no way to map customerid to address.parentid.  This means when the designers put the +New Address button on they needed to build a blackbox on the back to deliver the necessary data to the new address record.  And don't go looking to expose those lookups on the address form to provide a landing space because those fields ain't there.

So, why did they put the button there?

I have the same question (0)
  • wperkinson3 Profile Picture
    2 on at

    Did you find a way to remove the "New Address?"  I am facing the same issue with users trying to use this "New Address."

  • Community Member Profile Picture
    on at

    no change that I know of

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