Unable to see Case

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Hi There,

I've been trying the functionality of auto create case in Dynamics 365, however it doesn't seem to work.

I created a simple workflow to create a case when incoming email comes from a specific email address.

I am able to see the email from Activities, and from system Jobs I can see the workflow status as successful. However, the email doesn't go to the Queue and thus no case is created.

Can someone help please.

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Community Member on at

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Hi,

Do you meet the prerequisite described in the following article to auto create cases from emails?

docs.microsoft.com/.../automatically-create-case-from-email

Hope it makes sense.

BR,

Judy

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