Unable to see Case

(0) Share

Report

Posted on by Community Member Microsoft Employee

Hi There,

I've been trying the functionality of auto create case in Dynamics 365, however it doesn't seem to work.

I created a simple workflow to create a case when incoming email comes from a specific email address.

I am able to see the email from Activities, and from system Jobs I can see the workflow status as successful. However, the email doesn't go to the Queue and thus no case is created.

Can someone help please.

Categories:

Customer Service

All responses (1)

Answers (0)

Community Member Microsoft Employee on at

Like (0)

Report

RE: Unable to see Case

Hi,

Do you meet the prerequisite described in the following article to auto create cases from emails?

docs.microsoft.com/.../automatically-create-case-from-email

Hope it makes sense.

BR,

Judy