Crash on quotations

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Posted on by Community Member Microsoft Employee

Good day

I have a user that gets kicked out of AX12 when they trying to go into quotations, what could be cause and how can i fix it without resetting the usage data?

Thank you in advance.

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Community Member Microsoft Employee on at

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RE: Quotation AX12

Thank you Brandon,I deleted all the quote data. He can now go into his Quotes.

Really appreciate the input.

Have a lovely day further
Community Member Microsoft Employee on at

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RE: Quotation AX12

Thank you Ludwig, it worked i deleted all the quote data. He can now go into his Quotes.

Really appreciate the input.

Have a lovely day further
Ludwig Reinhard Microsoft Employee on at

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RE: Quotation AX12

Hi Phyllis Langa,

There can be many reasons for that and you need to provide us more information for example whether an adjustment has been made to the form, etc.

Please note that resetting the usage data might help and that you do not have to reset all your usage data but can select which one to reset.

Best regards,

Ludwig
Brandon Wiese 17,788 on at

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RE: Quotation AX12

You should delete personalization, i.e. usage data, for that form.

Also, delete the user's AUC files while the AX client is closed.