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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Sending an outbound em...
Microsoft Dynamics CRM (Archived)

Sending an outbound email from CRM

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Posted on by Community Member

Hello,

We're currently running server-side sync to feed emails from Outlook into a queue. However, most of our reps have to send an email to customers that DO NOT have an associated CRM record. When we try to fill in the TO: field with a personal email address, we see this: 

sending-an-email.PNG

Any suggestions on how this should be approached? Are there OOB or software solutions? It has been reported from users that moving between CRM and Outlook client to send emails is cumbersome. 

Thanks! 

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    I was able to resolve this.

  • Verified answer
    ashlega Profile Picture
    ashlega 34,477 on at

    It's probably exactly what you did, but you can configure those settings if you go to

    Settings->Administration->System Settings->Email Tab

    and enable "Allow messages with unresolved email recipient to be sent" option

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Yep - that's precisely what I did! Thanks.

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