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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Open Transaction repor...
Microsoft Dynamics AX (Archived)

Open Transaction report of Customer

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Posted on by Khushi 145

Hi All,

Can anyone help me in trying to understand a customer account

I have two open transaction sheets dated 30/9/2018 and 5/10/2018 for the same customer.
The balance at the 30/9/2018 was 27,067.90 which consisted of a transaction of 27,341.60 dated 17/8/2018.  There is also an invoice 20001349 (Total 4412.13) and the payment for this invoice for 4487.00 so the customer has over paid by 74.87.
Today I have matched some transactions on his account and printed his open transactions again (kindly see sheet attached 5/10/2018)
Now showing a payment for Kassoum of 27,341.60 dated 17/8/2018 – Why was this not on the first statement dated 30/9/2018 if it is an August transaction.
The invoice 20001349 now has a balance left on the account of 410.71 which I do not understand if he overpaid.
Thanks in advance
Khushi

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I have the same question (0)
  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi,

    Unfortunately, we cannot see the attachment.

    Can you try uploading it via the use rich formatting button

    Thanks

    Ludwig

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,132 Super User 2025 Season 2 on at

    Hi Khushi,

    Can you possibly include screenshots? An attached sheet is not visible.

  • Khushi Profile Picture
    Khushi 145 on at

    Hi Ludwig,

    Thanks for your reply. I don't know why the PDF file is not getting attached here. I am providing a screen shot

    8686.5.10.208.PNG

  • Khushi Profile Picture
    Khushi 145 on at

    Hi Ludwig,

    Please find another screen shot of the report ending 30/9/2018

    30.09.2018.PNG

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,132 Super User 2025 Season 2 on at

    Hi Khushi,

    Can you check the status of these transactions within the AX client when you go to the customer transactions? Are these stored correctly here? If so, it might be a bug on the report.

  • Khushi Profile Picture
    Khushi 145 on at

    Hi Andre,

    Thanks for the reply.

    I have already checked the status. Those are correct. Might be bug in report that I need to check with my technical team.

    Regards

    Rinku

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