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Suggested answer

One User is not receiving mail from our server

Posted on by 2,988

User-is-not-ReceivingReport.png

Hi Experts,

One of our user is not receiving Report as we sent to all only one user is not receiving the report. The user id is ok i checked it please check the above image.

Best Regards,

Shabir Ahmad

  • Gunjan Bhattachayya Profile Picture
    Gunjan Bhattachayya 35,417 on at
    RE: One User is not receiving mail from our server

    I don't think it's an issue with AX in that case. Since you are able to send mails to other Ids without any issue, AX configuration is correct.

    You need to take a look if there are any issues from your exchange, maybe try sending a mail from the mailbox (of the Id configured in AX) and check if you can see any errors.

  • Shabir Ahmad Profile Picture
    Shabir Ahmad 2,988 on at
    RE: One User is not receiving mail from our server

    Gunjan Bhattacharyya,

    Yes, working for all ids and not working for 1 ID.

    Best Regards,

    Shabir Ahmad

  • Gunjan Bhattachayya Profile Picture
    Gunjan Bhattachayya 35,417 on at
    RE: One User is not receiving mail from our server

    Is this working for all other email Ids and not working for these two Ids only?

  • Shabir Ahmad Profile Picture
    Shabir Ahmad 2,988 on at
    RE: One User is not receiving mail from our server

    Mailsissue.png

    Gunjan Bhattacharyya,
    From our developed report parameter. Please check the above image.

    Best Regards,
    Shabir Ahmad

  • Gunjan Bhattachayya Profile Picture
    Gunjan Bhattachayya 35,417 on at
    RE: One User is not receiving mail from our server

    Shabir,

    From where are you trying to send these mails? Are you setting the email Ids directly for these users?

  • Shabir Ahmad Profile Picture
    Shabir Ahmad 2,988 on at
    RE: One User is not receiving mail from our server

    Hi All,

    Two users are receiving mails and  those users even doen't have there ax userID but receiving mails from ax?

    Best Regards,

    Shabir Ahmad

  • Suggested answer
    Gunjan Bhattachayya Profile Picture
    Gunjan Bhattachayya 35,417 on at
    RE: One User is not receiving mail from our server

    Shabir,

    I didn't understand your earlier question. This user needs to be enabled as a user and needs to be logged in to AX to receive mails from the sent by the "E-mail broadcast to Online users" functionality.

    While you enable the user, please ensure the checkbox (in the screenshot I sent before) is marked as well.  

  • Suggested answer
    Junaid Idrees Profile Picture
    Junaid Idrees 12,740 on at
    RE: One User is not receiving mail from our server

    Since his user was not enabled as active user so i dont think he will receive any email or able to perform any activity. Enable his user and just try sending an email. Check it out if that works or not. 

  • Shabir Ahmad Profile Picture
    Shabir Ahmad 2,988 on at
    RE: One User is not receiving mail from our server

    Hi Junaid,

    Will he receive the mail from ax in this condition as the email broadcast receivers are online users option.

    Best regards,

    Shabir Ahmad

  • Suggested answer
    Junaid Idrees Profile Picture
    Junaid Idrees 12,740 on at
    RE: One User is not receiving mail from our server

    If this check box is not selected then he won't be able to login to AX. BTW Did you check the Junk folder? 

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